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Budget

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1. Where can I find information about the city's budget?

The city publishes a Budget-in-Brief, a Budget Summary and a Full Budget Book each year. For access to these documents, please go to Budget Documents

2. What is the city's fiscal year?

The City of Marietta's fiscal year begins on July 1 each year and ends on the following June 30.

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Building Permits

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1. When do I need a permit?

A permit is required whenever an owner or contractor intends to: construct new, enlarge, alter, repair, move, demolish a building or structure, or install or alter any electrical, gas, mechanical, or plumbing system. In addition, utility construction and site development also require permits. Examples include:

• Decks (new, repair, or replace)
• Water heater replacement
• New window installation
• Change of occupancy
• New HVAC system (partial or whole)
• Outdoor accessory structures

2. Is anything exempt from a permit?

Although fence construction is exempt, Planning and Zoning has specific requirements for height, location, and configuration. Access guidelines for fence construction.

3. How much does a permit cost?

Permit Fee Schedule

Residential

• $4 per $1000 of total construction costs (labor + materials) 
• $50 base fee 
• No plan review fee 

Commercial / Institutional (Based on Cost of Construction)

• $250K or less: $3 per $1000 of total construction costs (labor + materials) 
  • $50 base fee 
  • Plan review fee*
• $250K or greater: $5 per $1000 of total construction costs (labor + materials) 
  • $50 base fee 
  • Plan review fee
    

Plan Review Fee Schedule

• Commercial Building Plan Review Fee- Under 250K= $125 Flat Rate
• Commercial Building Plan Review Fee- $250,001 up to $500k= $250 Flat Rate
• Commercial Building Plan Review Fee- $500,001 up to $1 Million= $500 Flat Rate
• Commercial Building Plan Review Fee- $1 Million and over= $1,000 Flat Rate

4. Can a homeowner be their own Building Contractor?

A homeowner can be their own Building Contractor if they meet conditions set forth in O.C.G.A. 43-41-17(h). These conditions are listed on the Homeowner Affidavit required to be notarized and submitted with permit application.

See a copy of the affidavit (PDF).

5. How do I apply for a permit?

All permitting is done online using SAGES software.

Register and create account.

6. Where can I find the current codes?

The Georgia Department of Community Affairs regulates codes currently mandated.

Access the codes.

7. What documents will I need to apply for a permit?

Documents required are determined by project being either residential or commercial, interior only or exterior, general contractor or homeowner as contractor.

Residential – General Contractor (GC) – Documents required

• Copy of GC's state license
• Copy of GC's business license
• Photocopy of GC's driver's license
• Construction plans - Plans should include a detailed scope of work and provide a scaled, dimensional drawing depicting existing and proposed floorplans, denote function of all rooms, provide specific measurements for footings and framing when applicable, and bear the name of the individual who created the plans. The State of Georgia does not require stamped plans for residential structures, however the addition or subtraction of loads to an existing structure and/or any engineered design will require a design professional.
• Site Plan (Required for any exterior work with land disturbance) The site plan is an overhead two- dimensional view of the property showing all existing structures as well as proposed work. The plan should include the distances of proposed work to lot-lines. When the proposed work is within 10' of the property line, or in close proximity to set-back lines designated by a variance, a professional survey may be required before beginning construction.

Residential – Homeowner Permit – Documents required

• Copy of notarized Property Owner's Affidavit (PDF)
• Copy of recent utility bill or deed proving ownership
• Photocopy of applicant's driver's license
• Construction plans – (see above)
• Site Plan – (If applicable – see above)

Commercial

• Copy of GC's state license
• Copy of GC's business license
• Photocopy of GC's driver's license
• Copy of completed, notarized Authorized Permit Agent Form (If applicant is not GC)
• Construction plans – Plans meeting any of the criteria below will require sealed plans from a registered, licensed architect:

1. Project is greater than 5000 sq. ft. in area or located in a building greater than 5000 sq. ft.
2. Project is more than one story in height
3. Any Group A, E, or I occupancies

• Site Plan – Commercial projects involving land disturbance will require a site plan prepared by a registered, licensed design professional

8. Can I apply for the permit before I have a general contractor for the job?

No. The General Contractor's (GC) license information is required for the application.

9. Can I apply for the permit for the general contractor?

Yes. A notarized Authorized Permit Agent Form completed and signed by the contractor, accompanied by photocopies of both the contractor's and the applicant's driver's license, will be accepted. See a copy of an Authorized Permit Agent Form (PDF).

10. Can the city do inspections with video?

The City of Marietta can perform 'stand-alone' MEP inspections such as water heaters and HVAC changeouts in occupied homes by way of the Cisco Webex cell phone application. It will be the responsibility of the contractor to ensure installers have this capability. When the inspection is needed, contractor will call main number, 770-794-5659, Option 8 to request inspection. Contractor should be ready to provide name, phone number, address, and permit number. An assigned inspector will then video-call the on-site installer to perform inspection.

Note this is a 'same day' inspection – scheduled orally by the permittee or the permittee's agent (installer) and subject to all City of Marietta rules and regulations.

Please see more information regarding our Virtual and Video inspections.

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Business License Division

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1. How do I obtain a business license?

Visit this page. How to apply for a business license

2. How much does a business license cost?

The cost for a general business license is based on annual gross receipts or the number of employees calculation, whichever is greater. For example, if your annual gross receipts are less than $100,000 and you do not have employees, the cost would range from $84 to $95 based on the tax classification of your business. For the cost of other licenses, please review the Applications and Forms

3. What is the status of my application?

All new applications have to be reviewed and approved by the following departments: Business License, Fire, Planning and Zoning, and Building Permits. In addition, applications for alcoholic beverage licenses, privileged licenses, pawn shop licenses, transient vendor/temporary business licenses, mobile retail food establishment licenses and massage practitioner licenses are subject to a background check by the Marietta Police Department.

You may also contact the Business License Division at 770-794-5520 for assistance.
For questions on the MPD background check, contact Nicole Oddi at 770-794-5341.

4. Is online payment with credit or debit card available and can I submit application on-line?

License renewal payments only are available online via e-check.  Credit and debit card payments are not accepted at this time.  New application payments must be mailed or received in-person.

5. How do I resolve a Comcast billing question or service-related question?

Contact Comcast directly at 404-266-2278. If you have already contacted Comcast and you still have a billing question or service-related problem, please complete a Cable TV Complaint Form, which will be forwarded to a Comcast customer service representative to resolve the issue.

• Cable TV Complaint Form (PDF)

6. What is the latest date I can renew my business license?

March 31st of the current year.

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City Council

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1. How do I become a council member?

To become a council member you would see the City Council Qualifications.

2. Which Council Ward is my property located in?

Use the Property Search Tool to determine which Council Ward you are in. Property Search Tool

3. How do I contact my Council Member?

Marietta City Council members can be contacted directly or through the City Clerk's office, located on the fourth floor of City Hall. Council Members Information

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City Manager

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1. How do I get a speed bump on my street?

To get a speed bump on my street, you will call Public Works Department

2. How do I contact my Council Member?

Marietta City Council members can be contacted directly or through the City Clerk's office, located on the fourth floor of City Hall. Council Members Information

3. How do I find out what Ward I am in or who my Council Person is?

To find out your Ward or Council Person, you would do a Property Search for your Address

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Code Enforcement - General

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1. When can I put my garbage out?

Garbage may be placed in cans at the curb, on the day of pickup. Cans must be stored at the rear of residence at all other times.

2. Why am I not allowed to put signs out to advertise my business?

Unless specifically exempted from obtaining a permit, any property owner, business, tenant, agent, or contractor shall be required to obtain a permit prior to the erection, replacement, reconstruction, or relocation of a sign.

3. Do I need a permit for a banner?

Yes! Banners shall be allowed in nonresidential districts and multi-family districts for a period not to exceed 30 consecutive days and are further limited to 60 total days annually at any location:
- Only one Banner may be displayed on a lot at a time.
- The permit number and expiration date shall be affixed to each permitted Banner.
- Banners shall be removed immediately upon permit expiration.
- Banners may only be located upon a building face that abuts a public street or designated access drive.

Download and complete a Banner Permit Application Form (PDF).

4. Why do I have to clean up the litter and debris on my property when I didn’t put it there?

From the Marietta City Ordinance:

"Every person, whether owner, tenant, agent, or employee owning, holding, or occupying property in the city shall, at all times, maintain the property, whether a vacant lot or otherwise, in a clean and sanitary condition."

For more information, or to view the entire Marietta Ordinance, review Article 7-4-2, Item 110 Sanitary Conditions and Procedures.

5. My landlord won’t fix anything. Can you help me?

Yes, but first someone whose name is on the lease must sign an authorization to enter form so the residence can be inspected by a Code Enforcement officer.

If there are residential/housing code violations in the report the landlord will be granted 60 days to make the necessary repairs. If the violation constitutes an immediate health or safety issue a 72 hour compliance order can be issued.

To review the relevant Marietta City Ordinance, view Article 7-4-2, section 100,

International Property Maintenance Code Adopted.

6. Why are you condemning my house just because my electric and water service was turned off for nonpayment?

A person shall not occupy as owner-occupant, or permit another person to occupy, any premises that do not comply the requirements of chapter 4, 5, and 6 of the International Property Maintenance Code.

To gather more information or view the entire Ordinance, review Article 7-4-2, section 110, Sanitary Conditions and Procedures.

7. What can I store outside my home?

No outside storage is permitted with residential uses, only firewood and lawn furnishings are allowed.

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Code Enforcement - Trees, Yards & Undergrowth

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1. What constitutes obnoxious vegetation/tall grass?

Said duty to maintain property in a clean and sanitary condition shall include the duty to cut and remove undergrowth, whenever such undergrowth becomes a nuisance to persons residing in the area or operating businesses in the area. Examples of undergrowth, vegetation, and grasses includes:
- Briars
- Debris
- Grass
- Honeysuckle, other vines and seedlings
- Kudzu
- Leaves
- Weeds and obnoxious vegetation in excess of 12 inches in height

For more information, view Marietta Ordinance, Article 7-4-2, Item 110 Sanitary Conditions and Procedures.

2. My neighbor’s tree limbs hang over my property line. Can I cut them?

Yes. Your property line is a vertical plane extending both up and down. Any tree limbs on your side of the property line are your responsibility.

3. Do I have to mow the back yard too?

Yes. Tall grass, weeds and underbrush create breeding grounds/sanctuary for disease carrying mosquitoes and other pests. If the grass/underbrush is over 12 inches tall it needs to be cut.

To review the entire Ordinance, view Article 7-4-2, section 110, Sanitary Conditions and Procedures.

4. How can I find out how far the Right-of-Way extends into my yard?

We have created a quick guide on who to contact regarding the Right-of-Way. For more information, access the Right of Way Contact Guide.

5. I want to fence in my yard; can I put it up on the property line?

I want to put up a fence on my property; what rules must I observe?

• Only 4-foot tall decorative fences are allowed in the front yard area of any property (some exceptions apply); chain link fences are not allowed.
• Decorative fence materials include wood, brick, stone, wrought iron, split rail, etc.
• The finished side of decorative wood fences must face the exterior.
• Fences cannot be located within 2 feet of a public right-of-way; otherwise, fences are allowed to go up to a property line.

 

 

For more information on this topic, view the City Ordinance, Division 710.04 Fences and Walls.

Fences and Walls.

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Code Enforcement - Vehicles

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1. Can I park my car on the grass or dirt?

No. The parking of any vehicle (including, but not limited to trailers and boats) on any lot in any district on other than a surface treated and hardened to accommodate vehicles up to 8,000 pounds gross axle weight is prohibited.

2. Where can I park my boat and utility trailer?

No recreational vehicle shall be allowed to park in the front of the principal structure in a district zoned for residential purposes. It must be parked to the side or rear of the home and on a treated surface.

If the property is located on a corner lot, no parking of the vehicle may occur within 20 feet of the rear side that abuts a public street.

For more information, view Zoning Ordinance 716.09 B (PDF)

3. My car is located outside, and I can’t afford to repair it right now. Do I have to store it indoors?

The city does not allow outside storage of in-operable or junk vehicles. It must be stored inside a garage or moved to a storage lot.

For more information, view the Marietta Ordinance, Chapter 9-12, Removal and Storage of Vehicles.

4. There are too many cars parked at my neighbors’ house. Can you make them get rid of some of them?

No. The city of Marietta does not set a limit on the number of vehicles one can have, as long as they are operable and parking standards are met.

5. My neighbor has a junk car that I can see from my back deck in their back yard, though it isn't visible from the street or front yard; can you address this?

Yes. Code Enforcement will need you to sign an authorization to enter waiver granting the inspector permission to enter your back yard to take photos of the violation.

Please note that the inspector is obligated to address any and all violations seen from this vantage, not just the item they have been invited in to address.

6. The license plate on my neighbor’s car has expired. Why don’t you make them get rid of it.

A vehicle is considered operable and is not in violation of the city's Codes of Ordinance if the vehicle:
- Has all tires inflated
- Is road worthy
- Is parked on an approved surface
- Will travel 10 feet forward and 10 feet backward under its own power

The city of Marietta does not enforce expired tags.

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COURTS - Community Service (Ordered to be completed)

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1. Can I complete community service in another county?

Yes, you do not have to perform community service work in the City of Marietta. However, you must perform community service work with a nonprofit charitable organization that has a 501(c)(3) tax exempt status.

2. Can I complete community service online?

No, online community service or donations to organizations will not be accepted by the Court.

3. How do I show that I completed my community service to the Court?

The organization must provide you with a letter on their business letterhead showing the number of hours completed and attach the time sheet to include the dates and hours you performed the service.

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COURTS: Local Ordinance Citations/Violations

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1. What type of documents are needed to get a new court date?

For cases that require a mandatory appearance:
You must appear on your court date to ask for a continuance. In certain circumstances, court staff may issue a continuance for a mandatory appearance upon presentation of one of the following documents:
- Funeral documents
- Medical documents
- Proof of incarceration
- Notice to appear in another court on the same date and time
- Military deployment

For cases that do not require a mandatory appearance:
- Court staff may grant the first continuance without documentation. If your case has already been issued a continuance, you must appear in court to request another continuance. In certain circumstances, court staff may issue a second continuance upon presentation of one of the documents listed above.

2. I missed my court date. What should I do?

Contact the Court at 770-794-5400 for information on how to handle your case.

3. I want to pay with a money order but cannot get there before you close. What can I do?

A payment drop-box is located in the hallway next to the ATM machine. Please write your name and case number or citation number on the money order. Place the money order in a sealed envelope prior to dropping in the payment box. This ensures that your payment will be credited to the correct citation(s).

4. Can a friend or family member pay my fine for me?

A friend or family member can pay your fine if the offense is payable. You may also use our online payment service to pay your fine.

5. Which offenses require a mandatory court appearance?

The following offenses must appear in court:
- Driving without valid license
- Suspended plate registration
- No insurance
- Possession 1 ounce or less of marijuana
- Theft by shoplifting
- Reckless driving
- D.U.I/Alcohol
- Driving while license suspended or revoked
- Speeding if 30 mph or more over speed limit
- Speeding if driver under 21 and speed is 24 mph or more over speed limit
- Minor in possession of alcohol
- Sale of alcohol to a minor

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COURTS: Photo Enforced Violations

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1. I never received the first notice. How can I get a copy of the school bus stop arm violation?

Contact the School Bus Violation Division at 770-794-5261 or 770-794-5408, or you may contact Customer Service toll-free at 866-790-4111 between 8 a.m. and 5 p.m. You must provide the tag number or violation number.

2. I was not the driver of the car. Why did I receive this violation?

The registered owner of the vehicle receives all correspondence regarding school bus violations.

If you no longer own this vehicle, please contact the Tax Commissioner’s office in your county to make any corrections to the ownership of the vehicle. An Affidavit of Non-Responsibility must also be submitted to the court using the link listed above prior to the due date listed on the violation.

If you are the registered owner of this vehicle but were not driving at the time of the violation, you may submit an Affidavit of Non-Responsibility to the court using the link listed above prior to the due date listed on the violation. Affidavit of Non-Responsibility (PDF)

3. My car was stolen. How should I handle this?

You must provide a police report indicating the vehicle was stolen prior to the issue date on the school bus violation. An Affidavit of Non-Responsibility must be submitted to the Court. The Prosecutor will review the matter and the court will notify you as to his decision. Affidavit of Non-Responsibility (PDF)

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COURTS: Pretrial Diversion Program

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1. How long is the program?

Generally the program is 3.5 months, depending on your charges.

2. Will I have to report monthly?

Yes, you will have to report monthly unless instructed otherwise by the Pretrial Diversion Coordinator.

3. Do I have to come back to court?

Yes, you have to appear for the compliance hearing date at the end of the program.

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COURTS: Probation

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1. What are the office hours in the Probation Department?

Office hours are Monday-Friday, 8 a.m. to 5 p.m.

2. Can I pay my probation payments online?

No, probation payments cannot be paid online, only in person or by mail. Forms of acceptable payment are cash, Visa, MasterCard, money order or cashier's check, made payable to Marietta Municipal Court. Personal checks are not accepted.

3. Can I transfer my probation case to another state?

No, misdemeanor cases cannot be transferred to another state. In addition, you must receive permission to leave the state while you are on probation.

4. If I am on probation for a DUI, how do I get my license back?

Contact the Department of Drivers Services for any information regarding your license.

5. What happens if I violate my probation?

If you do not abide by the conditions of your probation, the Probation Officer is required by the Court to take action. You will be required to appear before the Judge for a probation violation hearing.

6. Can my family attend a probation violation hearing?

Yes, court hearings are open to the public.

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Finance - Bid Postings

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1. Can I request a copy of the bidders or planholder's list?

Yes. The best way to request this list is to call 770-974-5699 or email the assigned buyer to the associated project located on the website. For more information, please visit the Proposals and Bids page.

2. How can I obtain information about a posted or advertised bid?

You can obtain information by visiting the Purchasing Division at City Hall or by calling 770-794-5699.

3. How do I know when the city is interested in making a purchase?

Look in the Marietta Daily Journal on Friday's legal ad section.

Pick up the bid opening list at City Hall's Purchasing Department.

Check the opening list on the Proposals and Bids page.

4. What records are available for public inspection, and at what point in the contract award process may they be inspected? Is there a fee?

A city contract is available for inspection by any member of the general public only after it has been awarded. The city cannot release any contract information (except for informal bid tabulations) before a contract has been awarded. The only exception is bid tabulation sheets, which are compiled at the daily bid openings. You may get a copy of the bid tabulation you are interested in by requesting it from the Purchasing Department. Because of the volume of requests, we cannot fax bid tabulations. Please note that these documents are non-binding, pending the outcome of inspection of bids received.

If you would like to inspect a city contract, you must send a letter to Marietta's Purchasing manager. If you are a member of the news media and would like a copy of a city contract, please request this through our City Clerk's Office. Please provide a bid number and bid description if you have it. You may fax, email or mail the letter to the Purchasing Division.

For more information, please call the Purchasing Division at 770-794-5699.

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Finance - Bid Specifications

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1. Can I have bid opening schedules and documents faxed to me?

Because of the volume of requests we can not fax bid opening lists or the bid documents. However, you can download the bid opening list and the bid documents from our website. Bid documents may be picked up in the Purchasing Division at City Hall. For more information, please visit the Proposals and Bids page.

2. Do I have to pay for bid documents?

Generally there is no charge for plans and specifications. However, there may be a plan deposit (typically $50 to $100) required for some documents. In that case, you must provide us with a cashier's check, certified check or money order. Cash and company checks are unacceptable. If you repeatedly bid on projects that require a plan deposit, you may leave a check on file.

For certain contracts, you may be required to leave a bid deposit. This is typically five to 10 percent of the estimated value of the contract.

For more information, please visit the Proposals and Bids page.

3. What if I have a question while I am filling out my bid documents?

The name and telephone number of the Purchasing representative is indicated on the cover sheet of each specification. They may be contacted for assistance. For more information, please call the Purchasing Division at 770-794-5699.

4. What if you change the bid package after I've already picked it up?

When you pick up a bid package, you will be asked to leave a business card. The reason for this is so we can get in touch with you if there is a change. The addendum will be mailed to you at the address on your business card. For more information, please call the Purchasing Division at 770-794-5699.

5. What is a bid specification?

A specification is a formal statement of the city's needs. It will describe in great detail what goods and/or services are required, and will explain the procedures that must be followed to respond to a specification or RFP/RFQ Request for Proposal/Request for Qualifications (RFP/RFQ). For more information, please call the Purchasing Division at 770-794-5699.

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Finance - General Questions

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1. Where is parking at City Hall?

Located next to the City Hall building on 205 Lawrence Street is our City Parking Deck. Enter driveway ramp and push the ticket button to receive a parking ticket, which will be validated by any city employee. Parking is free for the public doing City business.

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Finance - Making a Bid

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1. Can I still bid on city solicitations if I live out of state?

Yes. For more information, please visit the Proposals and Bids page.

2. Do I need to be certified, pre-qualified, and/or pre-registered before I bid?

Not usually. If you can provide the goods and/or services requested in the invitation to bid, you may bid on the specification. For more information, please visit the Proposals and Bids page.

3. How do I bid on a city solicitation?

After you've identified a solicitation or project you'd like to bid on and picked it up the bid package from the Purchasing Division or the Proposals and bids page, then follow the instructions in the bid package.

4. What disqualifies a bid?

You should read the specification document very carefully and follow all instructions. This is the best way to keep from having your bid disqualified. Late bids are automatically disqualified. In general, bids and RFPs/RFQs can also be disqualified for the following reasons:

- Lateness
- Missing information and/or signatures.
- Submitting photocopies instead of originals.

Please note that this list is provided as a guide and should not be considered all-inclusive. For more information, please call the Purchasing Division at 770-794-5699.

5. What if I don't live in Marietta or Cobb County?

If you don't live or work in Marietta or Cobb County, you may call, write or e-mail, and we will send you the bid documents you want. We will mail the documents to you or, if you prefer, you may arrange at your expense to have your documents picked up by a courier service of your choice. If you provide us with your Federal Express or UPS account number, we will send your documents that way as well. For more information, please call the Purchasing Division at 770-794-5699.

6. When are bids opened?

Bids are opened and read publicly at the time and date indicated within the bidding documents. Bids and proposals received after the hour and date indicated for the opening will not be considered. The public is invited to attend all bid/proposal openings held in Marietta's Purchasing Division at City Hall.

Submitters of RFPs/RFQs are announced publicly at the time and date given in the RFP/RFQ documents.

Please note that late bids and/or RFPs/RFQs may not be accepted.

For more information, please call the Purchasing Division at 770-794-5699.

7. Which ones should I bid on?

If you see a project that corresponds with the commodities or services you can provide, the bid or proposal documents can be picked up in the Purchasing Division. For more information, please call the Purchasing Division at 770-794-5699.

8. What can I do to be more competitive on future city projects?

Competition is the key to insuring the city is paying the fair market value for goods and services. This is why we release the bid results for projects that were solicited under sealed bids ONLY AFTER the contract has been awarded. We offer all contractors, if requested, a debriefing on projects that were awarded using a request for proposal (RFP) or a request for bids (RFB).

9. How can I do business with the City of Marietta?

If you are a business owner or independent, you should first register your business at Vendor Registration.

10. Once after I register my business, when can I begin receiving bids?

Once after you register your business and have supplied us with your w9 form, you will need to subscribe to Bids and Proposals by selecting "NOTIFY ME". Click here Notify Me when Bids & Proposals are added

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Finance - Payments

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1. How does the city process payments to vendors?

Each using department will process payment of approved invoices. For more information, please call the Purchasing Division at 770-794-5699.

2. Can I park at City Hall?

Located next to the City Hall building on 205 Lawrence Street is our City Parking Deck. Enter driveway ramp and push the ticket button to receive a parking ticket, which will be validated by any city employee. Parking is free for the public doing City business.

3. How do I make a utility payment at City Hall

Come in the first floor of City Hall to the Cashier Window. The cashier is able to process your payment. We accept Visa, Discover and MasterCard. Checks and cash are also accepted.

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Finance - Solicitations

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1. I am confused that some of your solicitations are opened publicly and some are not. Is there a reason why?

Yes. The city primarily uses two types of solicitations to award contracts. The most common solicitation is the request for bid (RFB), also known as a "sealed bid." This solicitation is used when the city knows what goods or services are needed, and want to receive the best price. Vendors are asked to submit their best bid in a sealed envelope at a specified date and time, and are open to the public. For more information, please call the Purchasing Division at 770-794-5699.

2. What can I do if I feel an award has been improperly made as a result of a solicitation?

The city Purchasing regulations specifically address the protest procedures and time limits for filing a formal protest. The protest must be submitted to the assigned buyer within five working days of the notice of award. For more information, please call the Purchasing Division at 770-794-5699.

3. What does, "Award will be made to the lowest, responsive and responsible bidder" mean? Even if I am the lowest bidder, is it possible I may not be awarded the contract?

Yes. The statement means that the city plans to award the contract to the lowest bidder. However, the lowest bidder has to submit a responsive bid and be determined to be a responsible contractor. A responsive bid means your quoted price must be considered reasonable, and must meet the requirements of the solicitation. A price that is unreasonably low could be determined to be non-responsive, as well as failure to submit the required bonds or samples. For more information, please call the Purchasing Division at 770-794-5699.

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Fire - JMFD Application Process

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1. Can I take the entrance examination more than once?

As long as you meet the basic requirements, you may take the entrance examination once each application period.

2. Do I have to take a polygraph?

As part of its application process for the position of Firefighter/AEMT, the City of Marietta does require a polygraph test.

3. What are the age requirements?

Applicants for the position of Firefighter/AEMT for the City of Marietta must be 18 years old at date of hire.

4. What level of education is required to be a firefighter?

Applicants for the position of Firefighter/AEMT for the City of Marietta must have a high school diploma or GED certificate.

5. Do I get any extra points for a college degree or college credits?

A college degree is not required to apply for the position of Firefighter/AEMT for the City of Marietta; however, college course work in fire science, fire technology or public administration can improve your performance on the written test and in the oral interview, and may serve you well in future promotional assessments.

6. Is a Fire Fighter I/II and NREMT certification required to apply?

The City of Marietta does not require either certification at the time of application.

7. If my NREMT certification status is inactive or lapsed, can I still apply?

Yes.

8. Do I have to have a driver's license to be a Firefighter/AEMT?

Yes, you must obtain and maintain a valid State of Georgia driver's license.

9. Can I transfer from another fire service to the Marietta Fire Department without having to take the test?

No. Even if a person has prior fire experience, such as a lateral applicant, he/she will still have to attend a limited academy.

10. How long will it take from the time I apply to the time I will go on shift in the event that I make it through the entire process?

The recruiting/application period can last up to 3 months. MFD’s Fire Training Academy lasts 24 weeks, and includes EMT/AEMT training, which lasts 14 weeks.

11. How many firefighters get hired by the Marietta Fire Department?

The City of Marietta traditionally opens the application period as staffing dictates.

12. How can I get more information?

If you are unable to find the information you seek on this site, you may phone our Human Resources Department at 770-794-5562.

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Fire - JMFD Daily Living

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1. What is the work schedule like?

The fire suppression staff is scheduled for duty from 0800 to 0800 and works a 24-hour on/48-hour off schedule. The Administration, Training, and Fire Marshal’s Office work a 40-hour work week.

2. Do firefighters have to stay at the fire station when on duty?

Throughout their shift crews will test hydrants, hoses, do preplans and business inspections in their first-due territory. All activities originate from the crew's station, and crewmembers remain there until their shift is complete at 0800 hours.

3. What do Firefighters do for meals?

Firefighters are responsible for providing their own meals while on duty. All Marietta firestations have a kitchen with the usual appliances, so many crews plan meals together and pitch in money for group meals.

4. Can Firefighters sleep while on duty?

The men and women assigned to suppression have semi-private or private sleeping accommodations at their assigned station. Firefighters are responsible for providing and maintaining sleeping linens. There are strict rules that regulate where and when Firefighters may sleep.

5. Can I wash my station uniform at the station so that I don't take home unwanted contaminates?

All Marietta fire stations have a washer and dryer for personnel to launder station uniforms and workout gear. Additionally, Firefighters have access to a commercial washer and dryer to decontaminate soiled bunker gear.

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Fire - JMFD Professional Interests

Show All Answers

1. Does the City of Marietta provide medical support to its firefighters?

Yes.  Firefighters that participate in City insurance have access to the employee medical clinic on or off duty at no charge.

2. I've been reading a lot about the fitness requirements for the City of Marietta. Will I have time to work out once I go on shift?

It is the decision of the company officer to determine the availability of time for his or her crew to perform physical fitness training. Each station is equipped with a variety of fitness equipment that will support a number of different types of fitness training.

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Fire - Plan Review

Show All Answers

1. Do you issue limited work permits?

Yes. Any time any work is done on a fire protection system in Marietta, a limited work permit must be issued. These permits are free of charge, and only require a scope of work letter to obtain. All applications must be made through SagesGov.

2. What work can I do on a limited work permit?

Up to 4 fire alarm initiating and/or notification devices on a system or up to 5 sprinkler add or relocates. Limited work permits are also issued for like for like replacement of sprinklers, alarm devices, or for performing emergency repairs for isolated impairments.  If a system experienced a catastrophic failure a fire safety system construction permit may be required.

3. Fire Sprinkler/Alarm - I’m planning to do work. What is the submittal requirement?

1. Up to 5 sprinklers or Up to 4 SLC or NAC appliances – Limited Work Permit

2. 6-20 sprinklers– Permit application and Plans

3. More than 20 sprinklers– full submittal with application, plans, and hydraulic calculations

4. How can I find the Georgia Minimum Fire Safety Standards (Georgia Rule 120-3-3)?

Visit the State Fire Marshal's Office's website.

State Fire Marshal's Rules and Regulations

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Housing & Community Development

Show All Answers

1. How do we determine if the beneficiaries we serve are eligible under the CDBG Program?

At least 51% of the beneficiaries of the activity must be low-to-moderate income persons as defined by income limit guidelines provided each year by the U.S. Department of Housing and Urban Development (HUD). HUD also stipulates the following population groups are automatically deemed eligible: abused children, elderly persons (62 years of age or older), battered spouses, homeless persons, severely disabled persons (as defined by the U.S. Census Bureau), illiterate adults, persons living with AIDS, and migrant farm workers.

2. Are expectant children counted as part of the household?

It would be reasonable to anticipate imminent changes in family composition.

3. How much financial help can a family receive to rehabilitate an owner-occupied home in Marietta?

Based upon the household composition, total household income, existing mortgages, and the repair needs, a family may qualify for a grant of up to $72,999 total. Made up of grants and loans. $12,000; a 5-year forgivable loan up to $25,000 to abate lead and asbestos hazardous conditions; and up to $35,999 in a non-payable, no interest minor rehabilitation loan.

4. How much can a family borrow? Do loans have to be paid off?

A family’s total amount of all liens cannot exceed 95% of the assessed value of the home. This includes any current outstanding mortgages. CDBG liens do not have to be paid as long as the eligible homeowner remains in the home. The lien will be due and payable if the home changes ownership.

5. Whose income is counted? What about children who earn money?

The head of household, spouse, other members over 18, count-wages, pensions, SSA-VA-Unemployment-Workers’ Comp benefits, child support, alimony; children receiving Benefits (SSA, VA). Working children younger than 18-count only $480 per year.

6. Will I have to move out of my home? Where will I live while work is being done?

Depending on the age of the home, the family may have to vacate the premises for hazardous conditions (lead and asbestos) to be abated; and if the degree of work to be done makes the home unlivable for a period of time, the family will have to vacate.

The CDBG Program provides the family 2 options for temporary housing: relocate to a private residence and receive a daily stipend; or relocate to an extended-stay facility at a daily rate subsidized by the City.

Does CDBG require a lead safe clearance test for homeowner rehab programs under $5,000? Our understanding is that clearance is not required if the disturbance of the paint surface is de minimis. Clearance is not required when painted surface areas are below HUD's de minimis threshold (only). When clearance is required, HUD's Lead Safe Housing Rule (LSHR) requires a clearance examination be done by an independent party instead of the certified renovator's cleaning verification procedure.

7. What is the requirement for rehabbing older homes?

Homes built prior to 1978 must be tested for the presence of lead and asbestos. The presence of either hazard must be abated before federal funds may be used to rehabilitate the home.

8. Are there federal guidelines for appliance allowance?

There are no specific guidelines or maximum amounts for the cost of appliances included in housing rehabilitation. The cost of appliances, as with all federal grant program costs, must meet the test of reasonableness. In addition to energy efficiency standards, such as requiring Energy Star compliance, the specifications often refer to an appliance model, or equivalent, that is appropriate and typical for similar housing in the area. For appliances in modest housing typically occupied by a low- and moderate-income household, this would mean that higher end appliances with additional features would exceed the reasonable cost for CDBG assistance.

9. Can CDBG be used to pay for appliances in a minor home repairs program and do these repairs have to comply with code?

CDBG funds can be used in minor home repair and/or specialty repair programs including using CDBG funds for the acquisition of appliances that are required as part of the rehabilitation. CDBG has no minimum investment requirement and no requirement that units meet code upon completion, although this is sometimes required by grantees.

10. If someone received a CDBG assisted homeowner rehabilitation loan before, can they come back and receive additional CDBG assisted rehabilitation funding?

CDBG funds may be used more than once to rehabilitate the same housing structure if the total liens do not exceed 95% of the appraised value, and the home deficiency creates a serious or hazardous situation for the homeowner. Only one grant may be received by the homeowner.

11. Are mobile homes eligible to be rehabilitated with CDBG funds?

The CDBG regulations allow the rehabilitation of owner-occupied mobile homes if they are considered part of the community's permanent housing stock. Homeowner must own the land on which the home is grounded.

12. If a home is cited for code violations, will the CDBG program help make the repairs to comply?

If the household is eligible according to federal guidelines and the violations can be addressed through minor rehabilitation.

13. Can a new homeowner receive a grant to rehabilitate the home?

The City of Marietta prefers to assist homeowners who have lived in their homes at least 3 years and have deferred maintenance problems which could affect the health and safety of the occupants. Assistance is offered on a first come-first served basis; however, the elderly and disabled are considered first if a waiting list is in effect.

14. What is the process to apply for CDBG Public Service grant funds managed through the CDBG Program Office?

The City of Marietta CDBG Program Office conducts a competitive application process at the first of the year for all interested non-profits. A Public Notice is published in the Marietta Daily Journal to announce the start of the process. Applications can be downloaded from the CDBG Program Office website with a deadline in April. A committee will review and score each application based on certain criteria. Those applications rating highly will be considered for funding, and the committee will make preliminary recommendations based on these scores. City of Marietta Mayor and City Council will make the final selections for funding and all entities selected for funding will be notified in writing.

15. How do I know if my project is eligible for CDBG funds?

The basic types of eligible CDBG project categories include housing, public facilities, public services, and economic development. Each of these overall categories has subcategories of activities, which can be addressed in greater detail by contacting the local CDBG Program Office at 770-794-5437.

16. What are the record keeping requirements for the CDBG Grant?

Subrecipients are required to follow record keeping guidelines as stipulated in the Subrecipient Agreement signed upon approval of funds. Based on the type of funding received (CDBG, HOME, ADDI, or ESG), each subrecipient must maintain client files that include demographic information for each client and documentation of income verification and/or documentation of homelessness/sudden loss of income. Please contact a CDBG representative for greater detail on record keeping guidelines.

17. How will our organization receive our grant?

Marietta utilizes the reimbursement method for all CDBG activities. In other words, the organization will expend funds from their general operating fund and then seek reimbursement. For this to occur, the organization must submit proper supporting documentation to get reimbursed for all qualified expenses incurred.

18. Will our organization be monitored?

Yes, HUD regulations require that the performance of each subrecipient receiving CDBG funds must be reviewed at least annually to ensure compliance with applicable program requirements. Subrecipients that are new to the CDBG program, have experienced turnover in key staff positions, had previous compliance or performance problems, carry out high-risk activities and undertake multiple CDBG activities for the first time will be considered high-risk subrecipients and might require comprehensive monitoring throughout the program year.

19. When will our organization receive funds?

The grant year for the CDBG Program runs from January 1 through December 31. Typically, HUD will release funds during the first quarter of each program year.

20. How do I find the CDBG Program Office?

The CDBG Program Office is located at:
268 Lawrence Street
Suite 200
Marietta, GA 30060

To speak with a CDBG staff person, call 770-794-5437.

21. If my agency receives CDBG funds, what is the agency’s obligation to the County?

Subrecipients are required to submit monthly reports each year until all CDBG funds are fully expended plus an additional five years unless CDBG funds have been used to purchase real property.

Example One: CDBG Funds as Operating Costs
Agency XYZ receives funds in 2007 for operating costs for their tutoring program for low-to-moderate income school children. XYZ will submit monthly reports and is reimbursed for incurred operating expenses. Reporting requirements for XYZ would expire in 2012.

Example Two: CDBG Funds to Purchase Real Property
Agency ABC receives CDBG funds to purchase a building that will function as a homeless shelter. ABC is required to submit monthly reports for as long as Cobb County receives CDBG funding plus five years after the last allotment is granted to the County. Owners of real property purchased with CDBG funds may sell or transfer ownership of property to another entity; however, sale or transfer may discontinue the eligible activity. With the sale of real property purchased with CDBG funds, the County requires repayment of fair market value less depreciation.

22. Can we get an advance on our grant once we are approved?

No. Marietta utilizes the reimbursement method for all financial transactions that are processed for the CDBG Program. We do our best to process your reimbursement requests as expeditiously as possible.

23. I am interested in purchasing a home in Cobb County. How do I qualify for a down-payment assistance grant or loan?

Cobb County CDBG provides HOME Program funds to three local organizations that make grants or loans available to low and moderate-income homebuyers. Each of these organizations uses a different set of criteria for determining eligibility and each structures its down-payment assistance program differently. For the most accurate information, you should contact the organizations directly.

For more information, please see the Downpayment Assistance page.

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Marietta Power & Water

Show All Answers

1. What is the deposit amount required?

Deposits are determined by your Equifax rating for residential service. Please follow the link. Deposit Requirement

2. Where can I find a energy calculator?

Try here Here

3. How do I request to speak before the BLW Board?

To speak during a BLW Board meeting and access online request form, please go to Appearances before board

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Police - Recruiting

Show All Answers

1. Was my application received?

Please contact Officer Jonnie Moeller-Reed if you wish to verify your application was received.  jmoeller@mariettaga.gov 

2. Do you have take-home cars?

All officers have take-home cars/SUVs at completion of probation.

3. What type of schedule would I work if I am chosen for a position?

If you have to attend the academy, you will work Monday through Friday from 0800 – 1700 hours for approximately 11 weeks. There may be mandatory weekends during the academy if class time must be made up or scheduling conflicts occur.

During your Field Training phases, you will complete each phase on one of the three shifts (Days: 0700 – 1500 hours, Evenings: 1500 – 2300 hours, Mornings: 2300 – 0700 hours). The first year of employment, your schedule is subject to change at any time to meet training requirements.

4. Will I get paid during the academy?

Yes, you will receive your salary while in the academy.

5. What academy does Marietta Police Department use?

Marietta Police Department currently uses North Central Georgia Law Enforcement Academy which is located in Austell, Georgia and the Georgia Public Safety Training Center (GPSTC) at Pickens County Training Center.

6. How does the process work if I am an out of state candidate or I am already certified in the State of Georgia?

The hiring process is the same for all candidates, contact Officer Jonnie Moeller-Reed with scheduling questions. jmoeller@mariettaga.gov 

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Police: Common Questions

Show All Answers

1. How can I file a police report?

To file a report for a crime that was committed in the city limits please visit File a police report

2. Why did I receive a False Alarm letter?

If you have an alarm system in your business or residence is must be registered through the City of Marietta per city ordinance. Register/Review Alarm Registration Account

3. How do I get my accident report?

You can retrieve a copy of your accident report by 1) coming to the Marietta Police headquarters where a support service technician will assist you; or 2) going to BUYCRASH.COM

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Police: Photo Red-light Violations

Show All Answers

1. I never received the first notice. How can I get a copy of the red light violation?

Contact the Red Light Division at 770-794-5261. You must provide the tag number or violation number. The violation number may begin with "RW" or "RA."

2. I was not the driver of the car. Why did I receive this violation?

The registered owner of the vehicle receives all correspondence regarding red light violations.

If you no longer own this vehicle, please contact the Tax Commissioner's office in your county to make any corrections to the ownership of the vehicle. An Affidavit of Non-Responsibility must also be submitted to the Court.

If you are the registered owner of this vehicle but were not driving at the time of the violation, you may submit an Affidavit of Non-Responsibility to the Court. Affidavit of Non-Responsibility (PDF)

3. My car was stolen. How should I handle this?

You must provide a police report indicating the vehicle was stolen prior to the issue date on the red light violation. The Prosecutor will review the matter and the Court will notify you as to his decision.

4. That’s not my vehicle. Why did I receive a violation?

Present your registration receipt to the Court so that we may verify the tag and registration information.

5. What if I don’t pay the violation before the due date?

A late fee of $25 is imposed for each 30-day period that the violation remains unpaid.

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Power & Water - Billing & Rates

Show All Answers

1. Where can I find my account number?

Your account number is displayed to the middle left of your bill. It consists of two numbers separated by a hyphen. The first set of digits are your customer identification number and the second set of digits are your geographical (location) identification number.

2. Why does my bill show two different amounts to pay?

Marietta Power and Water offers a 10% discount on the electric charges when payments are received on or before the due date. You should pay the applicable amount based on the date you are making your payment.

3. What is PPA?

PPA is the Purchased Power Adjustment. This charge reflects the variable cost of fuel to generate electricity for any given period and is part of your total electric charge. The current rate can be accessed on our website by clicking "My Account/Online Payments", then Rates.

4. Do we have a fixed rate to lock in to for the summer?

Electric and water services are not deregulated so there is no requirement to choose between a fixed and variable rate.

5. Do you have budget billing?

Marietta Power and Water offers budget billing where customers can pay the same amount each month for one year and, on their anniversary date a "settle-up' would be performed. Any underpayments would be due and payable and any overpayments would be credited to the account. Please contact our Billing Department for more information.

6. Can I change the name on my account without a transfer of service?

Generally, name changes are not allowed to accounts once the account is activated. Exceptions to this rule include legal name changes (i.e. marriage, divorce) and a copy of the legal documentation would be required to complete the change. The account holder can also add an authorized user to the account at any time.

7. Can I change the due date of my bill?

Your due date is based on your meter reading date by geographical area of our service territory. Therefore, we are unable to change your due date.

8. How do I get a PDF copy of my bill?

Simply log on to your account at www.mariettapowerandwater.com, access your billing history and print your bill copy. You can print an actual copy or a summary statement. Please be advised that PDF copies may not be available for some billing months for customers who are set up for "e-notification only".

9. Will I be notified of rate changes?

Rate change information is passed along to our customers through the media, on our website and through our monthly bill insert.

10. What is my current rate?

The rate for your specific account is available on our website at www.mariettapowerandwater.com. Click My Account/Online Payments, then click Rates. You will need the set of numbers from your account number that appear to the right of the hyphen to access your rates.

11. Why is my bill so high?

In summer, rising temperatures can cause rising power bills, but if you adjust your thermostat up by just a few degrees, you can save money. Set your thermostat at 78 degrees or higher and reduce your cooling costs by up to 3% for each degree of adjustment.

For winter, if you have drafty rooms, varying temperatures throughout your home, hot or cold ceilings or high heating and cooling bills, you may need to insulate your attic. Set your thermostat at 68 degrees or lower and reduce your heating costs by up to 3% for each degree of adjustment.

For more energy saving tips, please check out our website at www.mariettapowerandwater.com under the "Residential/Power" tab. For water saving tips, go to the "Residential/Water" tab.

12. How can I dispute my bill?

While there is no formal dispute process, you can contact our Billing Department at (770) 794-5150 and our Customer Service team will be happy to assist you and provide recommendations on how to lower your bill, how to read your meter(s), and discuss possible payment arrangements.

13. Can I get credit for a water leak?

Credit adjustments can be made on accounts once the leak has been repaired and the usage returns to normal levels. We can credit up to six months and a copy of the leak repair invoice is required. Please contact our Billing Department at 770-794-5150 for more details.

14. How do you calculate credits for water leaks?

Water leaks - Customer is billed for the water charge over the average at Marietta Power and Water costs and the wastewater charge over the average is waived.

Toilet leaks - Customer is billed for the water and the wastewater over the average at Marietta Power and Water cost.

15. Can I get credit for a pool fill?

Marietta Power and Water will allow a pool fill credit one time per year. You will be charged the retail rate for the water usage and the wastewater charge above your average usage will be waived.

16. I have been doing some outdoor watering, so why am I being charged for wastewater?

The wastewater charge is based on water usage through your domestic meter. We can measure water used for outdoor purposes only through an irrigation meter which could be installed at your expense. For cost information for a separate irrigation meter, please contact our Water Department at 770-794-5150.

17. Can I change electric service providers?

Electric service is not deregulated, therefore, the provider for your service location is the only one you can use.

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Power & Water - Commercial Customers

Show All Answers

1. Do you offer electrical-power rebates?

Yes, we offer residential rebates. Learn more on our Rebates and Incentives page.

2. Do you offer commercial, electrical-power rebates?

No, we do not offer any type of commercial rebates at this time.

3. Do you offer LED lighting rebates?

No, we do not offer commercial or residential lighting rebates of any kind (outdoor or indoor) at this time.

4. Do you offer water (toilet) rebates?

No. At this time, there are no commercial water conservation rebates offered, such as for toilets.   Rebates are offered to residential customers for the replacement of high flow toilets. 

5. What can I do to help lower my electrical bills?

We offer a commercial and a residential online tool to help our customers learn more about their building’s power usage. The commercial and residential software programs are customized to your individual billing account and have current and historical weather information built in as well.

With you adding in specific information on your building, the program then provides a customized report on how electrical energy is consumed by your building year round and specific suggestions on ways to lower your energy consumption.

Use the online tool.

6. Does Marietta Power and Water offer on-site, energy audits?

Our commercial and residential customers are offered free online tools to learn more about how electrical energy is used by their building(s). Generally the amount of information provided to our customers by these tools is more than enough to see what changes in their building or usage patterns would potentially make the biggest impact upon their electrical energy consumption. If there are additional questions after the online tool is used, customers may call our Marketing Department at 770-794-5183.

7. Does Marietta Power and Water offer a special rate for Electric Vehicle (EV) chargers?

At this time, Marietta Power and Water does not offer a special rate for EV chargers.

8. What do I need to do to install solar panels at my home/office?

There are a number of safety requirements that must be satisfied prior to solar panels being installed at your home/office. For a comprehensive list, please click on the following link to visit the Solar Panel page of our website.

Distributed Generation

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Power & Water - Delinquent Accounts

Show All Answers

1. When will my service be disconnected if I do not make a payment?

If your current statement includes a balance due from the previous month, your account is considered as past due and will be subject to disconnection. The statement will include the date the service will be subject to disconnection.

2. What are the fees associated with reconnection of service due to non-payment?

Disconnection/notification fee: $25.00
Reconnection before 5:00 p.m.: $25.00
Additional deposit: $50.00
After hours reconnection (5:00-6:00 pm): $40.00

When service is disconnected for non-payment and payment is not received within 10 days, the account will be terminated and sent through our collections process. To re-establish an account after termination for non-payment, please contact our Billing Department by phone at 770-794-5150 or come to our office at 675 North Marietta Parkway, Marietta, GA during normal business hours (8:00 a.m. - 5:00 p.m., Monday-Friday).

3. Do I have to be at home for reconnection of service?

In most cases, meters are located outside so it is not required that someone is at the location for a reconnection. If the meter is inaccessible, you will need to allow access to the meter.

4. What is text notification?

You can opt to receive text notifications when your service is due to be disconnected for non-payment. To set up text notifications, call 770-794-5150 and select the prompt to sign up. You will need your Marietta Power and Water account number, your cell phone number and your cell phone provider.

5. What is a payment agreement and how do I apply?

If you current charges include a balance forward from the previous month and you are unable to pay the balance forward by the due date, you may be eligible for a payment agreement. To set up a payment agreement, call us at 770-794-5150 and select the appropriate prompt. You will be required to pay one-third of the total amount due and the remaining balance will be due within two weeks.

6. Can I make a payment agreement after the service is disconnected for non-payment?

Once service has been disconnected for non-payment, the total amount due including the associated fees is required to restore service.

7. What is the latest time to pay for reconnection of service due to non-payment?

Our drive-through window is open until 6:00 p.m. and our cashier can accept the total amount due with the associated reconnection fees and have the service reconnected the same day.

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Power & Water - General Questions

Show All Answers

1. What services does Marietta Power and Water provide?

Marietta Power and Water provides electric, water, wastewater, and irrigation services. The City of Marietta provides sanitation service and the charge is billed on Marietta Power and Water's monthly statements.

2. What are your business hours?

Our business office is open Monday-Friday, 8:00 a.m.-5:00 p.m. Our drive-through window is open until 6:00 p.m., Monday-Friday.

3. What is the physical address for Marietta Power and Water?

Our office is located at 675 North Marietta Parkway, Marietta, GA 30060.

4. What are the recommended heating and cooling temperature settings?

Winter - Set your thermostat at 68 degrees or lower.
Summer - Set your thermostat at 78 degrees or higher.
Water heater - Setting should be approximately 110 degrees.

5. How do I read my electric meter?

Our meters are digital and very easy to read. The current meter reading is displayed on the front of the meter in plain numbers.

6. How do I report an outage?

To report an outage, call 770-794-5160. You will be asked to enter your phone number for our system to identify your location.

7. What are the requirements for the senior citizen's discount?

Customers must be 65 years or older and income must not exceed $20,000.00 yearly. For qualifying customers, the 10% discount on the electric charge is extended to a full 30 days. To apply for the senior discount, go to www.mariettaga.gov/city/mpw/service/forms.

8. What happens if there is a medical condition in the home and there is a power outage?

If you or your family member will need special consideration during a power outage due to a health hardship or medical condition, please go to www.mariettaga.gov/city/mpw/service/forms and complete a Medical Condition Doctor's form.

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Power & Water - Internet Browsers

Show All Answers

1. What internet browser works best with this site?

Our site is currently tested to work with Internet Explorer, Firefox and Google Chrome. Other browsers may work; however, we don't test our site with browsers that are used by a small percentage of people. Depending on the version and brand of browser, default privacy settings may need to be changed in order to log into our applications. Should you experience a problem with a current browser, please contact us.

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Power & Water - Marketing

Show All Answers

1. Do you offer electrical-power rebates

Yes, we offer residential rebates. (Link to rebate program)

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Power & Water - Payments

Show All Answers

1. What are my payment options (how can I make payments)?

By phone using our automated service at 770-794-5150 (residential customers only).

Online at www.mariettapowerandwater.com.

In person at 675 North Marietta Parkway or 205 Lawrence Street, Marietta, GA.

By mail to P.O. Box 609, Marietta, GA 30061-0609

In our night depositories at our main office, Marietta City Hall, the Chestnut Hill Fire Station or the Franklin Gateway Fire Station.

2. What payment methods are accepted?

We accept cash, checks, money orders, and all major credit cards for residential customers. We accept cash, checks or money orders for commercial customers.

3. Why am I charged a fee when payment information is entered incorrectly online?

Payments through our online or automated services that are returned or not processed by the bank for any reason are subject to a handling fee of $20.00 or 5% of the value of the payment.

4. Will my credit/debit card information be saved on file if I make my payment by phone?

Payments by phone are one-time payments and your information will not be saved.

5. Is there a fee to make payments by phone or online?

Yes, currently there is a $3.25 convenience fee for one-time credit card payments.

6. Can I make my payment by phone with a Customer Service Representative?

Customer Service representatives can take payments by phone when the payment is for a security deposit, when the customer's service has been disconnected for non-payment, or when the customer's account is in collection status.

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Power & Water - Sanitation

Show All Answers

1. Is a trash can required and do you drop one off?

In most areas of the City, you must purchase your own 32 gallon can. The Sanitation Department will provide the decal that is required to be affixed to the can.

2. How do I get a recycling bin and what can I recycle?

To request a recycling bin, go to www.mariettaga.gov. Click City Hall, Environmental Services, then Request a Recycling Bin. You can also find more information about recycling under "Sanitation Rules".

3. What day is yard waste/brush pickup?

Yard waste (brush) is picked up at the curb on each Wednesday.

4. Am I charged for additional items I need to have picked up?

Yes, there is a fee for this service. To request pickup of special items, please contact the Sanitation Department at 770-794-5595.

5. What is the holiday schedule for garbage pickup?

To access the current year's holiday pickup schedule, go to www.mariettaga.gov and click City Hall/Environmental Services.

6. Is Sanitation service required or can I choose a different provider?

City ordinance requires all City residents to sign up for garbage service with the City of Marietta. Private haulers are prohibited from picking up garbage within the City limits of Marietta.

7. What day will my trash be picked up?

Contact the Sanitation Department at 770-794-5595 for your pickup schedule.

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Power & Water - Sanitation Billing

Show All Answers

1. What day will my trash be picked up?

You may contact the sanitation department at 770-794-5595 for your pick up schedule.

2. Is there a fee for extra items I need to have picked up?

Yes, there is a fee for this service. To review the fee schedule and request a pick-up of special items go to our Sanitation resource.

3. How do I get a recycling bin and what can I recycle?

To request a recycling bin, fill out our online form.

4. What day is yard waste (brush) pick up?

Yard waste (brush) is picked up at the curb weekly on Wednesday. You can access further information and guidelines by going to the sanitation rules resource.

5. If my scheduled trash day is on a holiday, when will my trash be picked up?

Access the current year's holiday pick-up schedule.

6. What if my trash was not pickup?

If your trash was missed or not picked up on your scheduled day complete a Citizens Request to be contacted.

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Power & Water - Service

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1. How do I apply for new service?

By phone - You may contact our office at 770-794-5150 during our normal business hours (Monday-Friday, 8:00 a.m.-5:00 p.m.). You may be asked to appear at our office in the event further identification is required.

In person - You can apply for service at our office located at 675 North Marietta Parkway in Marietta, GA. Please be prepared to present valid identification (i.e. valid driver's license, state-issued identification, or a passport). A security deposit may be required.

Email - You can complete an application from our website and send it by email to thepowerservice@mariettaga.gov.

2. Do you charge a deposit?

Marietta Power and Water charges deposits by service but the deposit amount may be lowered or waived based on the applicant's credit file. Deposits must be paid prior to service activation unless the deposit was lowered based on the applicant's credit history. Any customer requesting service will be subject to new customer requirements unless the customer has had service with Marietta Power and Water within the previous 12 months.

3. What is the deposit amount for residential service(s)?

Electric service: $200.00
Water service: $ 75.00
Electric and Water: $275.00

4. What is the deposit amount for commercial service(s)?

Security deposits for commercial customers are calculated based on the average bill for two months of service at the specific location. If no prior usage history is available, the deposit is calculated based on the square footage at the location along with the proposed use of the building or any other acceptable means of estimating usage that is deemed as appropriate by Marietta Power and Water. Locate department email.

5. What forms of payment are accepted for security deposits?

Residential customers: Cash, checks, money orders and all major credit/debit cards. Commercial customers: Cash checks, or money orders are accepted. For deposit amounts over $1,500.00, Marietta Power and Water will accept a surety bond payable to Marietta Power and Water or an assignment of a Certificate of Deposit.

6. What happens to my deposit if I'm transferring residential service to a new location with Marietta Power and Water?

Your deposit will be transferred to your new account and you will be responsible for paying the final bill for the old location.

7. What happens to my deposit if I'm transferring commercial service to a new location under Marietta Power and Water?

Your deposit will be transferred to your new account. No additional deposits will be required unless the two month average charge for the new location exceeds the current deposit amount.

8. What are the required documents to start service?

Please bring valid identification such as a United States driver's license, state-issued identification or a passport from any country. Identification is not valid if it has expired. Marietta Power and Water reserves the right to request a current lease and/or proof of ownership.

9. Do you have to have a social security number to set up service with Marietta Power and Water?

You do not have to have a social security number to set up service. You will, however, be required to appear in our office with valid identification and the required security deposit for service(s).

10. Can I get services connected/disconnected on the weekends?

Marietta Power and Water is available to serve you on weekdays from 8:00 a.m. - 5:00 p.m. We are closed on weekends and holidays.

11. How many days in advance do I need to notify Marietta Power and Water to start, stop or transfer service?

Marietta Power and Water will need at least one business day's notice to schedule your request for electric and/or water service.

12. Do I have to be at home for start, stop or transfer of service?

In most cases, meters are located outside and it is not necessary for you to be at home for us to complete the work at your location. If the meter is inaccessible (i.e. inside a locked fence), it may be necessary to set up an appointment to meet you at your location.

13. Is there a service fee to start or transfer service?

Your first statement for the new location will reflect a non-refundable $25.00 service charge.

14. Is there a service fee to disconnect service?

There is no service fee to disconnect service by customer request.

15. Will I be charged an additional deposit for expanding my business?

For a commercial customer expanding their business to additional locations who has not been delinquent during the previous 5 years, no additional deposits will be required.

16. When will my deposit be refunded?

Deposits are refunded when service is terminated with Marietta Power and Water.

17. Do I receive interest on my deposit?

Marietta Power and Water will pay interest at a rate equivalent to the 6-month Treasury bill rate from the last business day of the previous year. The interest credit will appear at the beginning of each calendar year.

18. Are continuous service contracts available for apartment complexes and landlords?

Apartment complexes and landlords can request that services automatically revert back to their name when tenants terminate their services by request. Service does not revert to the apartment complex/landlord in the event of disconnection for non-payment. If you are interested, please contact our Service Department at 770-794-5150.

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Power & Water - Water & Wastewater

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1. What are the current outdoor water restrictions?

Marietta along with most of metro Atlanta remains in a level 2 drought response. For extensive outdoor watering information, please go to our summary.

Level 2 Outdoor Watering Details

2. How do I report a water outage or water/ wastewater emergency?

To contact our dispatch office, please call 770-794-5230.

3. Is there a charge to turn my water off/on?

Yes, it is $25 during normal working hours and $65 after hours.

4. I don't have any hot water. Did you turn it off?

We supply cold water to your home and your water heater provides hot water. You may need to contact a licensed plumber to check the water heater.

5. The drain in the street backs up when it rains. Can you clean it out?

This would be a storm drain-related issue, which would be addressed by the city's Public Works Department at 770-794-8110. Marietta Water is responsible for water distribution and sanitary sewer collections, but not storm water.

6. Can you increase my water pressure?

In most cases the answer is no. Marietta Water's distribution system is divided into three separate pressure zones because of changes in elevations. The pressure that is supplied to us by our suppliers pressurizes the majority of our distribution system. The other two pressure zones are known as Redwood high-service area and Sugar Hill high-service area. That does not mean that the pressure is higher or greater in these areas. It means that these areas are too high in elevation to be supplied by the pressure that comes from our suppliers, and it has to be boosted through the use of elevated water tanks.

We take water from lower elevations within the distribution system and pump it to an elevated water storage tank at a higher elevation within one of these high-service areas. From there, gravity takes over and increases the pressure in the distribution system. In order to increase your water pressure, the water storage tanks would have to be raised to a higher elevation. Areas not within the high-service areas should not have a pressure problem. If you are experiencing a pressure problem, Marietta Water can check the pressure at the water meter located at or near the property line in most cases. A private plumber will need to be contacted by the property owner to address any problems beyond the meter on the customer's system.

7. My sewer is backed up. The plumber has cleaned out my part and the problem is out in the street on the city side. Can you have a crew unclog my sewer?

Nearly all service line blockages result from either material entering the sewer from the building or root intrusion from trees and shrubbery located in the vicinity of the service line on private property. It is the property owner's responsibility to remove the blockage even if the blockage is located within a road right-of-way or within a sewer easement.

The Water and Sewer Department will help remove a blockage within a public road right-of-way or within a BLW easement if the property owner has hired a licensed plumber or contractor and they are unable to restore service. The plumber or contractor may call the Water and Sewer Department at 770-794-5230 to request assistance, however, the Water and Sewer Department will only remove the blockage. The plumber or contractor will be responsible for restoring the service line and/or property. The plumber or contractor must have the service line exposed and personnel available when the Water and Sewer Department personnel arrive at the site.

Occasionally, blockages in service lines are caused by pipe failure. If pipe failure is the suspected cause of the service line blockage and is located within the public road right-of-way or within a BLW easement, the Water and Sewer Department will repair the line within those areas.

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Power & Water - Website

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1. How do I create an online user profile for online services?

Go to our website at www.mariettapowerandwater.com and click "My Account", then click "Create Account". Input all requested information. Once you've completed the input, you should receive a link via email. Click on the link to enable your user profile, then click "Add" to merge your service location(s) to your user profile.

2. How can I reset my password if I forgot my security questions?

Please contact our Billing Department at 770-794-5150 to receive assistance with getting a temporary password.

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Tax Division

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1. Can the tax bill be mailed to my mortgage company?

Tax bills are mailed directly to the January 1 property owner. If the City Tax Division is notified in adequate time by the owner’s mortgage company, the mortgage company will be sent the original bill and the owner will receive a copy. For more information, please call the Tax Manager at 770-794-5680.

2. Do I get an exemption on my property tax from the City of Marietta?

You must apply for exemptions by April 1 of the taxable year. The exemptions apply only to “homestead” property, which means, you must own, occupy and claim the property as your legal residence by January 1 of the tax year to be eligible. Only one person need apply if more than one name appears on the deed. The exemptions are automatically renewed each year unless there is a change in ownership, you no longer meet the eligibility requirements, or you are requested to refile by the City. For all exemptions except the veteran’s exemption, the property must be in the name of the applicant and filed by the deadline. (Applications postmarked by the due date are accepted.) The amount exempted is deducted from the 40% assessed value of the property in the applicable tax categories. For more information, please visit the Exemptions page.

3. What are the penalties if taxes are not paid timely?

Interest accrues monthly at an annual rate equal to the bank prime loan rate as posted by the Board of Governors of the Federal Reserve System in statistical release H. 15 or any publication that may supersede it, plus 3%, on unpaid taxes when they become delinquent. Interest rates change annually in January of each year. In addition, a 5% penalty is due 90 days from the due date. There are also fi fa (tax lien) charges added to delinquent taxes. For more information, please call the Tax Manager at 770-794-5680.

4. What is a tax return (or assessment return)?

A tax return is a form requiring information on the taxpayer and their property. For more information, please call the Tax Manager at 770-794-5680.

5. When are taxes due in Marietta?

You will receive your tax bill from the City of Marietta Tax Division in August (if you filed a tax return with the County). The taxes are payable at that time and become delinquent 60 days from the date bills are mailed, October 31. If you live in the City, you are on a dual taxing system; therefore, you will receive two separate bills-one from the City, the other from the County. For more information, please call the Tax Manager at 770-794-5680.

6. When do you file a tax return?

State Law requires that general property tax returns be filed between January 1 and April 1 in the first year of ownership. For example, if you purchase property in June, the return should be filed the next year. You, the taxpayer, are responsible for making returns with the Cobb County Tax Assessor’s Office. Your lawyer does not file your tax return. The taxpayer is responsible for providing the Cobb County Tax Assessor’s Office with a copy of the warranty deed for the property and with the mailing address of the property owner, if different from the property address. Also, anytime you have a change of address, you should notify the Cobb County Tax Assessor’s Office in writing. For more information, please call the Tax Manager at 770-794-5680.

7. Where do you file a tax return?

Real property tax returns are to be filed in the:
Cobb County Tax Assessor’s Office
736 Whitlock Avenue
Suite 200
Marietta, Georgia 30064.

For more information, please call the Tax Manager at 770-794-5680.

8. Who files a tax return?

Every taxpayer is responsible for filing a real property tax return if they own property in the City of Marietta. The property owner is not required to file a new return every year. One must be filed only when property has been purchased or when changes (i.e. dimension, acreage) have been made to property already owned. For more information, please call the Tax Manager at 770-794-5680.

9. Who should pay the taxes?

The current owner is always responsible for any outstanding taxes on their property. Property taxes “follow” the property and are levied against same.

Tax bills are mailed to the January 1 property owner. If you purchase property during the year, you must file a tax return with the Cobb County Tax Assessor’s Office for them to change ownership and obtain a current mailing address for you to receive your tax bill. You are responsible for contacting the City of Marietta Tax Division if you fail to receive your tax bill. For more information, please call the Tax Manager at 770-794-5680.

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Water Quality

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1. What is the reason for odors coming from a drain?

All the drains, traps and pipes that carry wastewater out of your house require maintenance, just like your furnace requires service and your car requires oil changes. When water goes down the drain-whether it is in the bathroom, kitchen, or laundry-it first passes through the S-shaped pipe under the sink called the "P-trap" (why it's called a P-trap when it's shaped like an S is a mystery). The downward facing loop in the P-trap contains a small amount of water to prevent odors backing up into your drains. The pipe then runs to the main waste line out of the house.

As long as things are running smoothly there will be no problems or odors.

2. What makes the system not run smoothly?

Buildup... Greasy, soapy, oily buildup.

3. What causes buildup?

Bathing, laundry and dishwashing all cause buildup. Using a garbage disposal especially contributes to buildup. If you participate in any of these activities (as we all do every day), chances are you have buildup happening right now in your drains and pipes. Buildup will slow the water flow and eventually block the line, causing backup and requiring servicing. It will also be a breeding ground for odors and disease-causing germs.

Also, if a sink has not been used for a while the p-trap can become dry because of evaporation allowing odors to get back up the drain. Running water down sinks periodically keeps the P-trap and water barrier full.

4. What causes airborne bacteria?

There are numerous bacteria, fungi and other organisms in the environment that find their way onto bathroom and kitchen fixtures. Most are not pathogenic (disease causing). They are found in soil, food and on animals, and they may become airborne. Some thrive on moisture and need little else to grow. They may be noticed at the water line in toilet bowls or toilet tanks, on faucets, in sinks or on shower tiles. They sometimes appear jellylike and are gray, black or even pink in color. The pink colored one is interesting and often gets the attention of the customer. This is the bacteria serratia marcescens and is from the environment not the water supply.

Room or whole-house humidifiers can be the source of airborne bacteria. Regular cleaning, periodic disinfection with household bleach or cleaner and adequate ventilation are necessary to control these organisms.

5. What is the cause of discolored water or water that looks dirty?

Water discoloration is likely a result of rust or iron oxides that comes from the pipes. Some of the Marietta water distribution system is cast iron and ductile iron pipes. When water stands still in public water mains or in a customer's galvanized service line or internal plumbing, it may naturally dissolve the iron. If you have rusty water when you first use it in the morning, the cause is probably from your inside plumbing or service line. If your water suddenly becomes rusty, it may be caused by fire hydrant flushing, construction in the area or fire hydrant use in the area. This is usually temporary and may clear on its own or by having water department personnel flush the line. Water discolored from rust has no health significance. Although it is safe to drink, it is understandable that people will find it aesthetically unappealing.

Our flushing program takes care of this problem in a few minutes, but can also create some problems for you, our customer. If you are running water when we are flushing, you could get some dirty water. If this does happen, you should not run your hot water or do any laundry. Turn on and run your cold water until the dirty water clears out of your pipes, then flush your hot water tank, if necessary, by opening the valve at the bottom of the tank. If you are doing laundry, do not dry these clothes. Washing these items again will normally take care of this problem, but if not, you can contact Marietta Water at 770-794-5230 for help.

We would like to apologize for any inconvenience this may cause. Flushing is done to prevent problems and ensure that you have fresh drinking water at all times.

6. What do I need to know about water hardness?

Often, when you purchase a new dishwasher or washing machine, the manufacturer has recommended settings that depend on the hardness of the water.

Water in our service area is moderately soft. It ranges from one to two grains per gallon.

7. Why does my water have a cloudy, milky appearance?

Cloudy/milky water is usually caused by tiny air bubbles in the water. Take a glass of cold water from the tap and set it on a flat surface. If the water begins to clear from the bottom up within a few minutes, it can be concluded that dissolved air is the cause of the cloudy appearance. The air bubbles are moving to the top of the container to escape into the open atmosphere.

8. Do I need to use a water filter?

Our water meets all quality criteria established by the United States Environmental Protection Agency and needs no further treatment. Filters, if used, must be maintained according to manufacturers' instructions to avoid bacterial growth and/or release of contaminants.

9. What do I need to know about lead and copper in relation to my water?

Lead and copper may be found in household plumbing fixtures such as service lines, pipes, solders and fluxes, and brass and bronze fixtures. Lead is found throughout the environment in the air, soil, water and household dust, and in consumer products such as food, lead-based paint, pottery porcelain and pewter. Lead and copper enter drinking water primarily as a result of the corrosion, or wearing away of materials containing these metals. Lead can pose a significant risk to your health if too much of it enters your body. The greatest risk is to small children and pregnant women.

10. How can I reduce lead in drinking water at home?

Flush your pipes before drinking, and only use cold water for drinking, cooking and especially for making baby formula. Hot water from a water heater may contain impurities that should not be ingested. Some of these impurities might be metals from household plumbing that dissolve more rapidly in hot water and are concentrated in the heating process.

Anytime the water in a particular faucet has not been used for several hours, "flush" your cold-water pipes by running the water until it becomes as cold as it will get. (This could take as little as five to 30 seconds if there has been recent heavy water use such as showering or toilet flushing. Otherwise, it could take two minutes or longer.) The more time water has been sitting in your home's pipes, the more lead it may contain.

You should also remove and clean the aerators on all of your faucets on a regular basis. This could reduce high lead levels because of lead solder being caught in the screen.