Frequently Asked Questions

  1. How do I apply for new service?
  2. Do you charge a deposit?
  3. What is the deposit amount for residential service(s)?
  4. What is the deposit amount for commercial service(s)?
  5. What forms of payment are accepted for security deposits?
  6. What happens to my deposit if I'm transferring residential service to a new location with Marietta Power and Water?
  7. What happens to my deposit if I'm transferring commercial service to a new location under Marietta Power and Water?
  8. What are the required documents to start service?
  9. Do you have to have a social security number to set up service with Marietta Power and Water?
  10. Can I get services connected/disconnected on the weekends?
  11. How many days in advance do I need to notify Marietta Power and Water to start, stop or transfer service?
  12. Do I have to be at home for start, stop or transfer of service?
  13. Is there a service fee to start or transfer service?
  14. Is there a service fee to disconnect service?
  15. Will I be charged an additional deposit for expanding my business?
  16. When will my deposit be refunded?
  17. Do I receive interest on my deposit?
  18. Are continuous service contracts available for apartment complexes and landlords?
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  1. What services does Marietta Power and Water provide?
  2. What are your business hours?
  3. What is the physical address for Marietta Power and Water?
  4. What are the recommended heating and cooling temperature settings?
  5. How do I read my electric meter?
  6. How do I report an outage?
  7. What are the requirements for the senior citizen's discount?
  8. What happens if there is a medical condition in the home and there is a power outage?
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  1. What are the current outdoor water restrictions?
  2. How do I report a water outage or water/ wastewater emergency?
  3. Is there a charge to turn my water off/on?
  4. I don't have any hot water. Did you turn it off?
  5. The drain in the street backs up when it rains. Can you clean it out?
  6. Can you increase my water pressure?
  7. My sewer is backed up. The plumber has cleaned out my part and the problem is out in the street on the city side. Can you have a crew unclog my sewer?
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  1. What day will my trash be picked up?
  2. Is there a fee for extra items I need to have picked up?
  3. How do I get a recycling bin and what can I recycle?
  4. What day is yard waste (brush) pick up?
  5. If my scheduled trash day is on a holiday, when will my trash be picked up?
  6. What if my trash was not pickup?
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  1. What internet browser works best with this site?
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